How We Track And Protect Your Device During A Mail-In Repair

Handing your phone to someone else is hard. Mailing it is harder. Here's what happens to your device from the moment it arrives.

1. Photo Check-In

When your package arrives, we photograph the box, the label and your device, and record its IMEI or serial number. Then we text you that it's here.

2. One Technician

Your device is handled by Steve from check-in to ship-out.

3. Your Data Stays Yours

We test what's needed for the repair, and nothing more. More on passcodes and privacy.

4. Written Quote, Written Approval

No work starts until you approve the quote by text or email. If we find anything else, we ask again first.

5. Function Test

We test what applies to your device: touch, display, cameras, speakers, mics, charging and buttons, plus Face ID or Touch ID.

6. Packed The Way We Ask You To Pack

Bagged, wrapped, boxed and shipped back with tracking. Insurance on the return is your choice.

7. Warranty

1-year warranty against defects on undamaged parts.

Start a mail-in repair · Mail-In Terms · Call or text (720) 413-8150

Book Your Repair

Call or text (720) 413-8150 or send a repair request to book. Open 10 AM–10 PM daily from a home-based shop in San Diego, so please reach out before heading over. Mail-in repairs are welcome from anywhere; you cover shipping both ways.