Franchitti's Fix Part Quality Guide
We Utilize a 3-Tier Approach to Parts
Our Sourcing Commitment
To maintain the highest quality and lowest prices, we source our inventory directly through trusted wholesale distributors. However, we know that a broken device can be an emergency. If you need a repair completed ASAP, we will fast-track your order by sourcing components from specialized next-day suppliers or premium local networks to get you back up and running without delay.
To help you choose the perfect fit for your device, we categorize our components into three distinct tiers based on their origin, performance, and condition.
Quick Comparison
| Tier | Source Type | Device Notifications | Best For |
|---|---|---|---|
| Premium | Factory OEM / Refurbished | Minimal to None | Perfect restoration, newer devices, and maximum longevity. |
| Standard | High-Grade Aftermarket / B-Pull | May show notification on major components | Everyday dependable repairs on a balanced budget. |
| Economy | Value Unbranded / C-Pull | May show notification on major components | Secondary devices, older models, or maximum savings. |
Frequently Asked Questions
What if I am unhappy with my tier choice? (2-Week Upgrade Period)
We want you to love your repair. If you choose a lower tier (Standard or Economy) and find that you are unhappy with the performance or visual differences, we offer a 2-week upgrade period.
- No Extra Labor Costs: Within 14 days of your repair, you can bring your device back to swap the part out for a higher tier with zero additional labor fees. You only pay the exact price difference between the two parts.
- Important Exceptions: The customer is responsible for the cost of replacing any components that have been physically damaged after leaving our care. Additionally, a restocking fee applies to all used/installed batteries swapped during an upgrade.
What are the visual and physical differences?
As detailed in our general quality comparison chart, there are distinct differences that align with our tiers. Using a display component as a general example:
- Premium features precise corner cuts, the thinnest borders/chin bezels, and full original technical specifications (such as the highest refresh rate and native panel technology).
- Standard maintains excellent technical specifications but may feature fractionally wider borders or slight variations in dimensions.
- Economy may feature more rounded internal corner styles, wider border sizes, and standard technical specs (like baseline refresh rates).
What is the warranty on these parts?
Per our official warranty policy, all parts across all three tiers come with a 1-year warranty against manufacturing defects. Please note that this warranty strictly covers factory-related defects and does not cover any incidental, accidental, or physical damage caused by the customer during or after installation.
Will Standard or Economy parts trigger an "Unknown Part" warning?
On modern smartphones and tablets (particularly iPhones), the operating system is designed to lock certain components to the original logic board. If you are using a Standard or Economy tier part, your device may display an "Unknown Part" or "Important Part Message" in your settings.
Good to Know: This notification typically only applies to major components like screens, batteries, or rear cameras. Smaller components usually do not trigger a warning. This message is entirely cosmetic and does not affect the performance, functionality, or security of the part.
Please note: For battery replacements in these tiers, you will not be able to access or view native battery health data or maximum capacity percentages within your device settings.
Are Economy parts safe to use?
Absolutely. Every single part listed on our store—regardless of tier—undergoes a rigorous multi-point inspection to ensure it meets our strict operational and safety standards before it leaves our facility. Economy parts are simply optimized for cost or may show cosmetic wear, but they are fully functional.
Franchitti's Promise: We stand behind what we sell. If a part doesn't perform to the standards of its designated tier due to a factory defect, our support team is here to make it right.