Refund policy

Repair Services Policy

This policy governs our repair services and complies with California laws regarding repairs, refunds, warranties, consumer protection, and the Right to Repair Act (SB 244). This policy is displayed on our tablet during check-in and check-out, on our website, and in your email invoice. If it is not shown, you may return the device within 30 days by providing the identifying information you gave us during the repair (such as your name, phone number, email address, or ticket number). Signing the repair ticket indicates your agreement to all terms outlined below. A full copy is available at www.franchittisfix.com or upon request. For questions or concerns, contact the California Department of Consumer Affairs at dca.ca.gov.

Independent Repair Provider Notice: We are an independent repair shop and are not an authorized repair provider for any device manufacturer. We may use new, used, refurbished, or third-party (non-original equipment manufacturer) parts in your repair. This disclosure is provided before any work begins, in accordance with California’s Right to Repair Act.

  1. Device Ownership: You confirm that you own the device or have the owner’s permission to repair it. We may request identification to verify ownership. False claims of ownership may result in denial of service.
  2. Additional Repair Costs: If we discover additional issues during the repair, we will contact you by phone or text with updated costs and details before proceeding. You may approve extra work verbally or by text (which we will document). If you decline, we will complete only the originally agreed repairs or return your device as-is.
  3. Data Loss Risks: Repairs (especially on devices with liquid damage or failing components) carry a risk of data loss or further device issues. We strongly recommend backing up all photos, contacts, documents, and other files before dropping off your device. We are not liable for data loss or pre-existing component failure unless caused by our gross negligence. Your signature confirms you understand these risks.
  4. Picking Up Your Device: We will notify you by phone, text, or email when your repairs are complete (typically within 24 hours). You must pick up and pay for your device within 14 days of notification. If unclaimed after 30 days, and after documented attempts to contact you, we may recycle or sell the device in accordance with California abandoned-property and possessory-lien laws.
  5. Refunds and Warranties: Our repairs are guaranteed for 90 days from the date of pickup. We will repair the same issue at no charge during this period, unless the problem results from new damage (such as liquid exposure, drops, dents, or scratches), as documented by photos. Non-defective refunds may be subject to a reasonable restocking or diagnostic fee if clearly disclosed in advance. If a device is determined to be unrepairable, we will refund the diagnostic fee and return it reassembled with original parts where possible.
  6. Access to Repair Parts: California’s Right to Repair Act requires manufacturers to make parts, tools, and repair documentation available to independent repair providers and owners on fair and reasonable terms for most electronic devices and appliances (generally those with a wholesale price of $50 or more, manufactured and sold in California on or after July 1, 2021). • Products priced $50–$99.99: parts available for at least 3 years after the last manufacturing date. • Products priced $100 or more: parts available for at least 7 years. We source parts accordingly from available suppliers. If a required part is unavailable, we will explain the situation and offer refunds or alternatives.
  7. Warranty Claims: To make a claim under our 90-day warranty, simply provide your name, phone number, email address, or original ticket number. We will repair the covered issue at no charge (subject to the conditions in Section 5). New damage voids the warranty for that specific issue. After two unsuccessful repair attempts for the same problem, you may request a refund of the original repair cost.
  8. Your Rights: If you believe we have violated any California consumer protection laws, you may contact the California Department of Consumer Affairs or your local district attorney’s office. You have the right to seek remedies under applicable consumer laws. We will respond to any formal complaint within 10 business days and maintain records as required by law.

We value your business and are committed to honest, high-quality repair services. Thank you for choosing Franchitti’s Fix LLC.