Guide 8b · Connectivity
Self-Fix Guide • CellularSeeing No Service, Searching or SOS at the top? Work through these steps. Many fixes take a minute.
Works on: iPhone 6s and newer. Many US iPhone 14 and newer models use eSIM only, with no SIM card tray.
Step 1: Toggle Airplane Mode
- Open Settings.
- Turn on Airplane Mode and wait 15 seconds.
- Turn it off. Wait a minute for bars to appear.
Step 2: Restart The Phone
Turn it off and back on. If the buttons don't work, use our restart without buttons guide.
Step 3: Check For A Carrier Settings Update
- Connect to Wi-Fi.
- Open Settings, tap General, then About.
- If a carrier update pops up, tap Update.
Step 4: Update iOS
Open Settings > General > Software Update and install anything shown.
Step 5: Call Your Carrier
- Check that your account is active and paid.
- Ask about outages near you.
- Ask if the phone is blocked or needs a new SIM or eSIM.
Step 6: Reset Network Settings
This clears saved Wi-Fi passwords and Bluetooth pairings, but not your photos or apps. Steps are in our Wi-Fi and Bluetooth guide.
If Nothing Works
Carrier says your account is fine? It may be the antenna or other hardware. I can check it.
Source: If you see SOS, No Service, or Searching on your iPhone, Set up eSIM on iPhone (Apple Support, checked Oct 18, 2026).
Next step: 8a Wi-Fi Or Bluetooth Dropping
If this didn't fix it: iPhone Diagnostics
Related: 8c Move Your Number Off A Broken eSIM Phone · 12b Find Your Model, Serial And IMEI
Still stuck? Call or text (720) 413-8150 or book an appointment. It's a home-based shop, so please call or text before you head over.
Franchitti's Fix LLC is an independent repair shop, not affiliated with Apple.